Frequently asked questions
A mistake was made on a personalized item I purchased, can I get a replacement?
Yes, please send a picture of your product (please also include your order number) to info@blucrescentengraving.com and describe what changes are needed. A replacement will be sent to you at no extra cost.
Can I return a piece and get a refund?
All sales are final and non-refundable; however, if there is an issue concerning your order, please contact us directly at info@blucrescentengraving.com, and we will do our best to resolve any issues you may have.
For more information, please refer to our Return & Refund Policy.
Can I get a replacement if my piece arrives damaged?
Yes, you can get a replacement for any damaged piece/pieces. Please send us a picture of the damaged item(s) to info@blucrescentengraving.com, and a replacement will be sent at no extra cost to you.
Please note that a request for a replacement must be made within 7 days after receiving the item.
As all wood pieces are unique, please be aware that the wood grain and shape will vary.
For more information, please refer to our Return & Refund policy.
Can I cut food on my engraved board?
Yes, of course! We recommend using the non-engraved side to maintain the integrity of the engraved design. The types of wood we use are very hard and durable but can develop scratches if sharp knives are used.
If you don't want to cut on your board, cut food on a separate cutting board, and use your engraved board to serve and display. Also, be sure to gently wash and oil your board after use!
A care card is included with every purchase, or you can refer to the 'Wood Care' section here on our website.
