Frequently Asked Questions
Find answers to common questions about our wood products, original artwork, personalization, care, shipping, returns, and replacements below.
Products, Materials, and Artwork
What types of wood does Blu Crescent Engraving use?
Blu Crescent Engraving uses olive wood and acacia wood for our engraved boards, serving pieces, trivets, coasters, and gifts.
Why does each wood piece vary, and will mine match the product photo?
Natural wood grain, color, width, and shape vary between pieces, so your finished product will not exactly match the photographed example. That’s what makes each product unique and special!
Are Blu Crescent Engraving's designs hand-drawn, and how are they engraved?
All designs featured on our products are hand-drawn original artwork. Each sketch is carefully refined into an engraving-ready design and professionally laser-engraved onto the wood.
What sizes are the engraved boards?
Engraved board dimensions vary by product and natural wood shape. Each product listing provides the available measurements for that board. In general, small olive wood paddle boards measure about 12 inches long by 5.5 inches wide, while large rustic wood boards measure about 17 to 18 inches long with varying width.
Are Blu Crescent Engraving's wood boards food-safe?
Blu Crescent Engraving makes food-safe wood boards for serving and food preparation when customers use and maintain them according to the supplied care instructions.
Using and Caring for Engraved Wood Boards
Can I cut food on my engraved board or use it for serving and charcuterie?
Engraved wood boards support cutting on the unengraved side and serving or charcuterie on the engraved side, which protects the artwork from knife marks.
How should I clean my engraved wood board?
Engraved wood boards need gentle hand-washing with dish soap, a brief rinse, and prompt drying. Never soak, submerge, or place the board in a dishwasher. Learn more in our wood care guide.
How should I oil the board, and does it include care instructions?
When a board needs oil, cover the entire board, including the engraving, with food-safe mineral oil (do not use olive or vegetable oil, as it will make the wood rancid over time). Let it absorb for several hours, and wipe away excess. Consult the wood care guide here on our website for more detail.
Personalization, Shipping, and Business Orders
What engraving details can I add, and where will they appear?
Personalized boards accept text input for names and dates. The selected product image shows where the personalization will appear on the finished board.
Can I change the fonts, spacing, alignment, or design layout?
Blu Crescent Engraving sets fonts, spacing, alignment, and layout according to the example product image; customers can’t edit these design elements.
How long does a personalized order take to process?
Every product requires at least three processing days because we engrave it after purchase. Orders of five or more items take longer, and we provide status updates.
When will my order ship?
Blu Crescent Engraving provides free economy shipping to all 50 states. Paid expedited shipping shortens transit time but does not reduce the required processing time. You’ll receive a notification when your order ships.
Does Blu Crescent Engraving accept international orders?
Blu Crescent Engraving limits shipping to addresses within the 50 U.S. states and does not accept international orders.
How should I contact Blu Crescent Engraving about an existing order?
Customers should email info@blucrescentengraving.com with their order number and a clear description of the question or issue.
Returns and Replacements
A mistake was made on a personalized item I purchased. Can I get a replacement?
Blu Crescent Engraving will replace personalized items at no charge if we make an engraving mistake. If you receive an item with an engraving error made by us, please email us a photo of the item along with your order number, and we will arrange a replacement.
Please carefully review all names, dates, and other details before submitting your order. We are not responsible for typos or incorrect information entered by the customer and cannot offer replacements or refunds when the engraving matches the information submitted with the order.
Can I return a piece and get a refund?
Blu Crescent Engraving treats all sales as final and nonrefundable except for cases of production error. Email us about an issue, and review our Refund and Return Policy for complete terms.
Can I get a replacement if my piece arrives damaged?
Blu Crescent Engraving replaces damaged arrivals when customers email photos and their order number within seven days of receipt. As all pieces are unique, please be aware that the wood grain and shape will vary.
